Shopping Basics
Netherlands:
Our Domestic shipping service is with DPD and DHL. They get your candles to your homes within 1-3 working days.
International:
For our international shipping service we have a contract with Intime Delivery, they send your order out with Deutsche Post. Shipping times depends on the destination. In the EU your package takes between 3 – 8 working days. Worldwide your order can take a bit longer, between 1 – 5 weeks to arrive.
Exchange:
We try to explain the scents as best we can, but if you really dislike the smell of something, please contact us within 14 days of purchase. We will organise an exchange once you have returned the item at your expense.
We will accept UNBURNT candles only, and other items must be in good unused condition, with labels intact.
Cancel:
You may cancel your online purchase within 14 days without giving any reason, provided that:
- The product has not been used
- It is not a product that can spoil quickly, like food or flowers
- The product is not specially tailored/custom made for the consumer.
Please send us a message at info@boldmoon.nl if you want to cancel your order. Is your order already send out? Return your order within 14 days. The return costs are at your expense.
Yes baby, we do international shipping!
Payments
We except the following:
IDEAL
PAYPAL
BANCONTACT
Not yet, but hopefully in the near future.
Shipping & Returns
First leave us a message at info@boldmoon.nl and we will sort everything out.
We try to explain the scents as best we can, but if you really dislike the smell of something, please contact us within 14 days of purchase. We will organise an exchange once you have returned the item at your expense.
We will accept UNBURNT candles only, and other items must be in good unused condition, with labels intact.
It takes between 1 – 5 working days.
Shoot us a message at info@boldmoon.nl
We are happy to help you with anything.